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Critical error when plugin is active

Posts: 9
Topic starter
(@deniel177)
Active Member
Joined: 8 months ago

Hi,

 

when the Ultimate Block plugin is active on my website, a critical error appears when trying to edit one page, where I am using Buttons and Expand features. I am not able to edit my website when the plugin is active. How can I solve it?

Thank you

 

Danie Sochor

Topic Tags
21 Replies
Posts: 115
Admin
(@istiak)
Member
Joined: 7 years ago

Can you please share the theme and plugins list you’re using on your site?

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Posts: 9
Topic starter
(@deniel177)
Active Member
Joined: 8 months ago

I am using Neve theme and here is the list of plugins:

Complianz | GDPR/CCPA Cookie Souhlas
Forminator
Honeypot Anti Spam for Forminator Forms
Page scroll to id
Simple Lightbox
Ultimate Blocks
WPFront Scroll Top
Yoast SEO

 

Everytime I want to edit a page where I am using Ultimate blocks plugin I have to deactivate, edit the page and than activate again. When Ultimate blocks plugin is active critial error appears.

 

Please help

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Posts: 115
Admin
(@istiak)
Member
Joined: 7 years ago

We’ve released an update today. Can you please check if it has fixed the issue?

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Posts: 9
Topic starter
(@deniel177)
Active Member
Joined: 8 months ago

Updated today, but it did not fixed the issue. Still same problem and critical error.

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Posts: 115
Admin
(@istiak)
Member
Joined: 7 years ago

We couldn’t recreate the issue from our end. Can you please give us a temporary admin access to this email (support@ultimateblocks.com)?

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Posts: 6
(@boblaing)
Active Member
Joined: 7 months ago

Completecomfortfoods.com is my domain; Using WordPress – With the latest update of the Ultimate Blocks plugin, I too am unable to edit a post or post a new recipe to my website.  I use Astra.  If I deactivate the the plugin, I am edit to edit and/or post but then, of course, the blocks are not being used for content in my website.  Bob laing (Laingrt@gmail.com).

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2 Replies
Admin
(@istiak)
Joined: 7 years ago

Member
Posts: 115

@boblaing Please give us a temporary access of your site using this plugin. Don’t send here. Send to this email address – support@ultimateblocks.com

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Admin
(@istiak)
Joined: 7 years ago

Member
Posts: 115

@boblaing I’ve checked you site. I was able to edit and post new recipe while Ultimate Blocks is activated. Can you please try again clearing the browser cache?

(If possible, also check from a different browser. I’ve checked from the Chrome browser)

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Posts: 6
(@boblaing)
Active Member
Joined: 7 months ago

Still does not work.  See error message below which is the message I have been getting since your update.

“Page unresponsive.  You can wait for page to become responsive or exit.”

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1 Reply
Admin
(@istiak)
Joined: 7 years ago

Member
Posts: 115

@boblaing Please let me know a specific post/page where you’re facing the issue.

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Posts: 6
(@boblaing)
Active Member
Joined: 7 months ago

See attached. 

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1 Reply
Admin
(@istiak)
Joined: 7 years ago

Member
Posts: 115

@boblaing Can you please let me know if you’ve used the button block on this page?

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Posts: 6
(@boblaing)
Active Member
Joined: 7 months ago

Yes, I add the button block for viewers to return to the Home Page. 

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Posts: 6
(@boblaing)
Active Member
Joined: 7 months ago

Would you like access to my laptop to investigate and resolve?

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1 Reply
Admin
(@istiak)
Joined: 7 years ago

Member
Posts: 115

@boblaing We have found the issue and our dev team is working on it. Hopefully, the fix will be available in the next plugin update.

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Posts: 6
(@boblaing)
Active Member
Joined: 7 months ago

ETA please 

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Posts: 115
Admin
(@istiak)
Member
Joined: 7 years ago

I’ll keep you updated. We don’t the exact time now. 

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Posts: 1
(@markostojkovski)
New Member
Joined: 4 months ago

Hello. I am not sure if this has been resolved, I have the latest updates but I am facing this issue still, cannot open the dashboard or edit page while i have the plugin active, so I have to access ftp, rename the plugin to deactivate it, do the edit on my website, rename back the plugin and activate it.

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1 Reply
Admin
(@istiak)
Joined: 7 years ago

Member
Posts: 115

@markostojkovski Has changing the name of the plugin fixed the issue?

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Posts: 9
Topic starter
(@deniel177)
Active Member
Joined: 8 months ago

@istiak  Still having the issu in version 3.2.6. 

Honestly, I start to be really frustrated. This continue as neverending story. I keep telling you information about version, still updating, giving you acces, replying again in new topics (because old ones get locked so I can not reply), you stop replying…all over again and again… And nothing happens. Nothing is solved. 

 

So I start working on a version of my website without your plugin and deleting it. Thank you for no help.

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1 Reply
Admin
(@istiak)
Joined: 7 years ago

Member
Posts: 115

@deniel177 I’m extremely sorry for not being helpful. Actually, we are not getting this issues from our users. 

Can you please check if you’re using any Patterns to those posts which are showing errors?

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