Do you ever feel like running a website is like hosting a never-ending dinner party? Your guests (aka website visitors) constantly arrive with questions and concerns, and it can take a lot of work to keep up. But what if you had a team of friendly assistants ready to help at a moment’s notice?
That’s where live chat plugins for WordPress come in—they’re like a team of helpful waiters who anticipate your guests’ needs and keep the conversation flowing. And just like a great restaurant, you don’t have to pay an arm and leg to get top-notch service.
Whether you’re a small business owner, a blogger, or an e-commerce site owner, a live chat plugin can be a game-changer. We’ve rounded up the 7 best free live chat plugins for WordPress in 2023, so you can provide top-notch customer support without breaking the bank.
Tawk.To Live Chat
JivoChat Live Chat
3CX Free Live Chat
Let’s dive in!
Do you want to avoid missing out on potential customers and their questions while they’re browsing your website? With LiveChat, you can chat with your customers in real-time and offer them the support they need.
But that’s not all. The plugin also allows you to send out personalized messages based on different criteria—as well as use its chat widget as a contact form for offline messages or mailing list sign-ups. Plus, LiveChat offers many efficiency features, including targeted messages, customization options for colors and messages, and the ability to handle multiple chat windows across different pages.
The best part? The LiveChat plugin is designed to work seamlessly with popular WordPress site builders and themes. If you’re running an e-commerce site, you’re in luck – it partners with major platforms like WooCommerce and BigCommerce for WordPress.
To get started, all you need is to be a LiveChat customer and sync your account with the plugin. Then, you can log in to LiveChat’s web, desktop, or mobile applications and start chatting with potential customers. And don’t worry about language barriers – the plugin is fully translation-ready, so you can communicate with anyone, anywhere.
Here are some of its key highlights:
- Personalized messages based on different criteria
- Targeted messages for efficient customer support
- Customization options for colors and messages
- Handle multiple chat windows across different pages
- Compatible with popular WordPress site builders and themes
- Partners with major e-commerce platforms
- Fully translation-ready plugin
You can take advantage of LiveChat’s 14-day trial, but to unlock all the features, you can opt for the Starter pack, which costs $20 per agent per month.
2. Tawk.To Live Chat
Tawk.to Live Chat is an excellent messaging app that can help businesses like yours monitor and chat with website visitors in real-time. By using this app, you can gain valuable insights into your audience, increase conversions, and stay connected with your customers.
You can personalize greetings, share promotions, and provide self-help to customers through your Knowledge Base. Plus, it has a built-in support desk and ticketing system, so you can easily follow up with your customers.
But that’s not all. Tawk.to has a ton of awesome features that make managing your messaging super easy. You can enjoy real-time monitoring, automated triggers, customizable widgets, and support for 27 languages. And if you want to go the extra mile, you can use video and voice messaging, group messaging, screen sharing, and even in-chat payments (beta).
The app is super secure, with its encryption and attention bubble features. With unlimited agents, reporting, integrations, ticketing, file transfer, and much more, all from a single dashboard interface, it’s definitely worth checking out!
Here are our favorite features of Tawk.To:
- Gain valuable insights and increase conversions
- Stay connected with customers from anywhere
- Personalize greetings, share promotions, and provide self-help
- Built-in support desk and ticketing system
- Video and voice messaging and screen sharing
- Secure encryption and attention bubble features
The plugin is free to use. However, a paid version is also available at $19/month.
JivoChat’s live chat service is designed to assist your visitors in real-time, helping to boost sales and customer satisfaction. With its customizable chat widget, you can communicate with visitors in their local language, allowing you to connect with customers worldwide.
But that’s not all! Its powerful agent app turns your team into customer care experts, allowing you to chat with multiple visitors simultaneously. Plus, you’ll have access to features like color-coded chats, message sneak-peek, hotkeys, and canned responses, making it easy to provide excellent customer service. You’ll even see important information about your website visitors, like their location and click source, giving you insights into your customer base.
With mobile traffic on the rise, optimizing your live chat for mobile devices is more important than ever. JivoChat’s mobile widget lets your customers easily engage with you through their phone, so you’ll never miss a connection. You can even create reminders for your team to ensure that everyone is on the same page.
Take a quick look at some of its key features:
- Customizable chat widget
- Translate to visitors’ local language
- Perfect for team communication and customer service
- Mobile-friendly widget for easy engagement on phones
- Reports for monitoring service quality and improvement
- Reminders for team coordination and consistency
- Insights into customer base, including location and click source
Jivochat offers a free plan with essential features, and for those looking to unlock additional benefits, the professional plan is available for a fee of $19/agent every month.
4. 3CX Free Live Chat
If you’re looking for a free and reliable way to connect with visitors to your website, check out the 3CX Live Chat plugin. It’s designed to work seamlessly with WordPress and is ready to save the day!
With over 30,000 active installations, you can trust that this chat tool is the real deal. You can chat with your visitors in real-time and use integrated voice, video, and team collaboration features, all included for free. So whether you’re a talker, a typer, or a video call kind of person, 3CX Live Chat has got you covered.
3CX Live Chat is fully customizable, so you can create a chat box that fits your brand and your website’s look and feel. You can also access historical chat records, view missed chats, and get detailed reports on agent performance, all from the same interface.
And there’s more! You can assign chats to groups, forward them to other agents, and discuss customer issues with your team over chat or calls. You can even set up video conferences for company-wide meetings and access various chat and call reports to evaluate your agents’ performance.
The free edition of 3CX Live Chat is free forever, with no per-user or per-month licensing fees.
Some of its prominent features include:
- Queue-based chat handling
- Evaluate agent performance with reports
- iOS/Android apps included
- Customizable live chat box
- One-click chat or call
- Sync CRM for caller info
- Integrated voice, video, and team collaboration
You can avail its free version for 10 users. If you’d like to upgrade, you can try its Dedicated Pro plan for $295.
Are you tired of losing potential sales and support opportunities just because your team is sleeping or unavailable? Say hello to Crisp’s chatbot software for websites! It offers real-time conversational experiences to your customers and leads, ensuring they get instant support whenever needed.
With Crisp’s chatbot builder, you can plan conversational paths that cater to your business requirements and automate workflows for all aspects of your business. Score potential customers, direct conversations to the right team, and tailor your messages based on visitor preferences with the simple chatbot editor. And the best part? All the data collected is sent straight to your CRM without requiring any coding.
You can build the chatbot of your dreams with its custom chatbot editor, and use it on all the major channels, including Facebook Messenger, Line, WhatsApp, and Instagram. Feeling extra fancy? Connect it to third-party NLP tools like Dialogflow to make it even smarter and more intuitive.
You can use it to integrate knowledge-base articles, automatically tag conversations, and map conversations. You can go deeper and use it to integrate knowledge base articles, automatically tag conversations, and map conversations.
Check out some of its key highlights:
- No coding required to use the intuitive chatbot editor
- Information collected goes straight to your CRM
- Real-time conversational experience for customers and leads
- Plan conversational paths and automate workflows
- Score potential customers and customize messaging
In addition to its free version, you can switch to the professional plan for $25 per month per workspace.
Tidio Live Chat is a fantastic tool that can help you improve customer engagement. It lets you look at all the visitors on your website or store, see what interests them, and engage them in conversation.
It allows you to track the pages your website visitors browse, giving you insight into their interests. Its canned responses and AI automation features enable you to instantly support your customers, reducing response time to under 3 minutes.
It lets you see what your customers are typing in real-time, allowing you to have your replies ready to send before they even hit the “send” button.
The plugin offers a widget that can be customized to match your brand and integrated with various CRM, eCommerce, and email marketing platforms. It also has a mobile app that lets you keep in touch with customers on the go, thus providing stellar customer service from anywhere.
Whether you’re running an eCommerce store, a SaaS business, or any other online venture, Tidio Live Chat can help you engage with your customers and drive more sales.
Here are some of its prominent features:
- Real-time overview of all website visitors
- See what customers are typing in real-time
- Use canned responses to answer FAQs
- Integrate into various platforms
- Customize the chat to match your brand
- Use on a browser, desktop, or mobile app
- Monitor results and automate chats with AI
There’s a free plan available, or you can upgrade to the Starter plan for $20/month.
Smartsupp’s live chat is the secret sauce for businesses looking to wow their customers online. Whether you want to offer real-time support, engage with website visitors, or drive online sales, this powerful tool has got you covered.
One of the coolest things about the plugin is that it’s a natural multitasker. It can handle multiple visitor conversations simultaneously, through both human support or chatbots. Plus, it unifies all your multichannel chats onto one dashboard, so you can seamlessly chat with visitors on your website, Facebook Messenger, and even email.
But wait, there’s more! With Smartsupp’s customizable widget, you can make the chatbox fit your brand, customize colors and messages, and make it adaptable to multiple languages.
And thanks to conversation tagging, you can categorize and organize chats to track all customer communication and find new ways to offer your visitors the items they seek most. You can also create shortcuts for frequently used responses, making it easy to respond quickly to visitors.
With Smartsupp’s visitor insights and history feature, you can access basic and advanced visitor details via the visitor info panel and API documentation. You can even see your website’s blind spots with visitor session recordings that are paired with their corresponding live chat message.
With its chatbot engagement and automation, you can save time and resources and focus on providing the best customer experience possible!
Here are its key features:
- Offers both human and chatbot support
- Unifies multichannel chats onto one dashboard
- Customizable widget to match a business’s brand
- Shortcuts for frequently used responses
- Conversation tagging to categorize and organize chats
- Provides visitor insights and history
Aside from its free plan, its Standard plan starts from $25.5/month.
In conclusion, providing excellent customer support is essential for any website, and a live chat plugin is a great way to make sure your visitors feel heard and cared for.
With the 7 best free live chat plugins for WordPress, you’ll be equipped with the tools you need to keep your visitors happy and engaged. From user-friendly interfaces to advanced features, these plugins have everything you need to deliver stellar customer support.
So don’t wait – start exploring these free live chat plugins today and take your website to the next level.
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