How to Add FAQs with Categories in WordPress (2 Easy Ways)

Once your FAQ grows past a handful of questions, one long list gets hard to use. Visitors scroll, give up, and email you instead.

An FAQ with categories fixes that. You group questions by topic, such as orders, shipping and account, so people jump straight to the part they need.

This guide shows two ways to build one in the WordPress block editor, plus a live demo you can click through on this page.

Try it: a live FAQ with categories

This demo is built with the Ultimate Blocks Tabs block and the Accordions (UB) block. Click a category, then click a question to open the answer.

Why group your FAQs into categories?

• Faster answers: visitors pick a topic and see only the questions that matter to them.
• Less scrolling: a 30 question FAQ becomes a few short lists.
• Easier to update: you know exactly where a new question belongs.
• Clear structure for search engines and AI tools: short question and answer pairs under clear topics are easy for Google and AI assistants to read and quote.

If you only have 5 to 8 questions, you do not need categories yet. A simple FAQ section is enough.

Method 1: Add an FAQ with categories using Ultimate Blocks (easiest)

Best for: FAQ pages and FAQ sections inside posts, built visually in the block editor, with FAQ schema included for free.

Ultimate Blocks is a free block plugin active on 50,000+ sites and rated 4.9 out of 5 on WordPress.org. You will use two of its blocks: the Tabs block for the categories and the Accordions (UB) block for the questions.

Step 1: Install Ultimate Blocks

1. In your dashboard, go to Plugins > Add New Plugin.
2. Search for Ultimate Blocks, then click Install Now and Activate.

Step 2: Add the Tabs block and name your categories

1. Open the post or page where you want the FAQ.
2. Click the + (Block Inserter) button at the top left and search for Tabs. Pick the Tabs block from Ultimate Blocks (WordPress core has its own Tabs block too, so check the block icon and description).
3. Click each tab title and type a category name, such as Orders, Shipping or Account.
4. Click the + icon at the end of the tab bar to add another category.

Step 3: Add an accordion of questions inside each tab

1. Click inside the first tab’s content area, then click the + button there and search for Accordions. Choose Accordions (UB).
2. Type a question in the panel title and the answer in the panel below it.
3. Hover over a panel and click the + icon (Insert New Toggle Below) to add the next question.
4. Click the next tab title and repeat, so every category gets its own accordion.

Step 4: Turn on FAQ schema and tidy the layout

• FAQ schema: select an Accordions (UB) block, open the FAQ Schema panel in the settings sidebar, and switch on Enable FAQ Schema. Do this for each category’s accordion. Learn more in our guide to adding FAQ schema in WordPress.
• One answer at a time: switch on Show only one panel at a time in the accordion settings for a cleaner look.
• Side menu of categories: select the Tabs block, open Tab Layout, and set Tab Display to Vertical. See our guide to vertical tabs in WordPress.
• Mobile: in the same panel, switch to the tablet or mobile view and choose Horizontal, Vertical or Accordion, so categories stay easy to tap on small screens.
• Tab style and colors: pick a tab type and set colors that match your brand.

Click Save or Publish, and your categorized FAQ is live.

Want even more structure? You can put tabs inside tabs for sub-categories. Our guide on nested tabs in WordPress shows how.

Method 2: Use core WordPress blocks (no plugin)

Best for: small FAQs on sites where you do not want another plugin.

Recent WordPress versions include a core Tabs block and a core Accordion block. You can nest them to get the same basic layout.

1. In the editor, click the + button, search for Tabs, and insert the core Tabs block.
2. Type a category name in each tab title. Use Add tab to create more categories.
3. Inside each tab panel, add the core Accordion block. Type a question in each accordion title and the answer in the panel below it.
4. Optional: turn on the setting that closes other items when a new one opens (Automatically close accordions when a new one is opened).

Limits: the core blocks do not add FAQ schema, and their design options are more basic. You would need a separate SEO plugin or custom code to mark the questions up as an FAQ.

Which method should you choose?

Pick a dedicated FAQ plugin if you want to manage hundreds of questions in one place and reuse them across pages. For most sites, tabs plus accordions in the editor is the quickest path. For a full comparison, see the best FAQ plugins for WordPress.

Tips for a better categorized FAQ

• Keep categories few. 3 to 6 tabs is easy to scan. More than that, and visitors start hunting again.
• Name categories the way customers think. “Billing” beats “Financial matters”.
• Put the busiest category first. The first tab is open by default, so lead with the questions you get most.
• Answer in the first sentence. Keep most answers to 1 to 3 short sentences.
• Add search when it grows. Once a category has 10+ questions, a search box helps. See how to add an FAQ with search.

Need layout ideas? Browse these FAQ page examples from real websites.

Want to go further? Ultimate Blocks Pro adds a search box for accordions, icons and secondary text for tab titles, and clickable buttons in tab headers, so a large categorized FAQ stays easy to use. Plans start at $39/year for one site, and every plan has a 30-day money-back guarantee.

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Frequently asked questions

Final thoughts

An FAQ with categories helps visitors find answers in seconds instead of scrolling through one long list. The simplest way to build one in the block editor is one Tabs block with an Accordions (UB) block inside each tab.

Your next step: list your top 15 customer questions, sort them into 3 to 5 topics, and build your first categorized FAQ with Ultimate Blocks.