If you have a small customer support team with user inquiries coming in all day long, a knowledge base might be the perfect solution for you.
A knowledge base is an all-inclusive destination to publish informational materials and how-to pieces to benefit your readers. Additionally, it makes it simple for you to manage your material so that you can consistently add, update, and remove articles—all in one place.
If you’re looking to expand your business and drive growth, investing in a good knowledge base plugin can help you reap benefits for years to come.
In this article, we’ve pulled up our top 7 knowledge base plugins to enhance your customer experience and support. Most of these plugins have free versions.
Echo Knowledge Base
Now let’s dive into the details of these plugins.
Heroic Knowledge Base is the top option on our list as it guarantees a searchable and structured knowledge base in a matter of minutes. It has categories and modern layouts, ensuring your customers always come back for more.
It allows everything from technical documentation to user guides in one system. Its articles are indexed by keywords, giving your knowledge base SEO benefits in ranking. You can add icons to your categories, track revision history, and enable comments in each article—making it user-friendly and accessible.
The plugin enables you to include downloadable attachments in your articles so that readers can access them whenever they want. Additionally, you can directly attach films from Vimeo and YouTube. You can use its search statistics to determine the effectiveness of your existing articles and the topics you may need to write about going forward.
- Quick setup with Setup Assistant
- Built-in Table of Contents
- Multilingual Support
- User and Content Restriction
- Instant Search Capability
- Integration with Slack and Gravity Forms
Heroic KB is a premium-only plugin. It costs $149/year for 1 site, $199/year for 3 sites, and $399/year for 5 sites. And all the plans include KnowAll KB Theme and Heroic FAQs Plugin.
BetterDocs is the ultimate plugin to create a one-stop destination for your customers. It supports documentation templates and self-servicing for customers, reducing the overall workload of your Support team.
Its built-in search bar works as a search engine for all your product’s documents and contents, which you can pair with its responsive Table of Contents to help customers scroll and find answers in a second. Its chatbot is quick and interactive, answering customer queries instantly.
The best feature of BetterDocs is the ability to monitor performance and analytics. It provides information on the volume of visitors, views, and clicks, helping you keep track of the least and best-performing content pages.
The plugin also lets you restrict your content, which can be accessed based on WordPress user roles. It supports WPML translation, enabling people from across the globe to efficiently use your system.
- Table of Contents
- Documentation Templates
- Branded Support Section
- Instant Answer Chatbot
- Live and Periodical Analytics
- Easy Migration from Other Plugins
BetterDocs is a freemium plugin. The free version of the plugin is available in the WordPress repository. The pro plans start at $69 for 1 site. You can get lifetime access to the plugin for $299 for unlimited sites.
3. Helpie WP
Helpie WP offers a knowledge base platform similar to Medium.com, taking your site’s support capabilities to the next level. Now that several admins can write, collaborate on, and review articles, you can accomplish more in far less time.
It is a dynamic plugin that gives you complete control over user roles, password-protected content, and admin access. Its templates provide countless options for customizing your pages, and its Table of Contents automatically creates headers and subheadings for your content.
It offers a search tool akin to most WordPress search plugins, with the powerful capability to go through thousands of articles in a second. The search tool uses tags, keywords, and content topics to help customers find what they need instantaneously.
Customers can vote on whether an article was helpful to them, giving you information on how to enhance your current resources. You can also use additional shortcuts and widgets for a truly exceptional experience.
- Attractive Text Editor
- User Roles and Admin Restriction
- Customer Rating on Articles
- Widgets and Shortcut Options
- Automated Table of Contents
- WPML Compatible
Helpie WP costs $49.99 annually for the basic knowledge base and $69.99 for the advanced wiki knowledge base.
With 26 ready-made templates, Echo Knowledge Base integrates with all popular page builders. This plugin stands out for being distinctive and efficient thanks to its navigation and printing features.
Elegant grid and sidebar layouts are included in the plugin to improve user navigation. Its articles can be grouped according to hierarchy, helping you structure your material effectively. Articles can be arranged using titles, dates, categories, or even custom orders. To assist users in returning to their starting point, the plugin generates a Table of Contents for you and leaves breadcrumbs throughout the documents.
The plugin enables feedback forms and article ratings, which keeps your support staff ready for action. In addition to multilingual settings, it provides WCAG Accessibility to make it easier for persons with impairments to utilize your website effectively. In addition, you can add custom roles to control and restrict your content as you see fit.
Also Read: 7 Best User Feedback Plugins for WordPress
- Frontend Editor
- Five-Level Document Hierarchy
- Article Ratings and Analytics
- Article Export and Printing
- Article Comments and Breadcrumbs
The plugin has a free version on WordPress.org. And the premium plans start at $46 for first year for one site.
weDocs is a standalone plugin for creating comprehensive product documentation for your users. It makes use of the standard WordPress editor and provides a minimalist user interface.
This plugin is ideal for creating generic documentation, such as developer docs, administration settings, tutorials, and common queries. Users can navigate key documents as needed, thanks to its ability to sort and search documents.
Additionally, the plugin enables comments to collect feedback from users. It works with Weglot and can instantly translate your documents into more than 100 different languages.
- Basic Documentation Plugin
- Minimal Page Formatting Options
- Doc Categories and Indexing
- Generic WordPress Editor
- Collects Data via Appsero
It’s a completely free plugin. You can download it from here.
BasePress takes self-service support to the next level with its multi-level knowledge base. If your WordPress site has multiple products and services, BasePress is the perfect choice for you.
Its Live Search feature trawls through all your content and finds the relevant article depending on relevance, views, and votes. You can segment your user roles into almost 7 sections, which helps to restrict and control content access in an efficient way.
As for creating sub-sections for documents, this plugin allows for an unlimited hierarchy. You can add related articles within each piece, helping customers find exactly the information they need. Its analytics enable you to improve user experience, letting you know which subjects in your knowledge base need more attention.
You can also create an unlimited number of articles, insert breadcrumbs into your papers, create shortcodes for your articles, and overall provide your visitors with the first-class service they deserve!
- 3 Layout Themes
- WPML Integration
- Table of Contents
- Add Highlights in Documents
- Article Voting and User Feedback
- Breadcrumbs and Unlimited Hierarchy
The plugin has both free and premium versions. The premium version costs $79 for 1 site, $279 for 5 sites, and $579 for 10 sites.
7. WP Glossary
WP Glossary functions as a unique mini-dictionary for your WordPress site. It also includes an alphabetized list of the keywords associated with your products, which enables customers to quickly understand what you mean.
Using this plugin, you can compile an ever-growing collection of terms and phrases. You can use it to create shortcodes that link your glossary terms throughout your website, as it is fully configurable and SEO-friendly. Additionally, it automatically ties your phrases to the pages where they are highlighted, offering users the best possible navigational experience on your website.
- Multiple Glossary Layouts
- Unlimited Glossary Terms
- Auto Hyperlink Terms/Phrases
- Enable/Disable Glossary Tooltip
- Use Existing or Custom Post Types
- Animation Effect on Index Page
- Modify Font, Heading, and Background Colors
This plugin costs $39 with 6 months of support.
A knowledge base is essential for any business, large or small. By creating a reference hub for your customers, you can lower customer support requests and enhance the user experience. In the long run, this will help both you and your customers.
It will help ensure you reduce support tickets, drive growth, improve client engagement, and enhance your customer support service. We hope this article helps shed light on which plugin you should go for.
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